Privacy Policy

Privacy Policy

How we collect, use, and protect your personal data

1. Introduction

Whitley Bay Offices operates under Consilience Media Ltd (Company No. 04214205), located at 305 Whitley Road, Unit 5, Whitley Bay, Tyne and Wear, NE26 2HU. We adhere to UK GDPR, the Data Protection Act 2018, and applicable privacy regulations.

Contact Information:

  • Email: [Enable JavaScript to see email]
  • Phone: 0191 251 1104
  • Data Protection Contact: Business Manager

2. Information Collection

Personal Information Provided

Collected when users make inquiries, book services, register accounts, subscribe to communications, or visit premises. Data includes:

  • Names and contact details
  • Business information and job titles
  • Payment and billing details
  • Identification documents
  • Accessibility requirements
  • Emergency contacts
  • Correspondence records

Automatically Collected Data

  • Website usage metrics (IP addresses, browser types, page views)
  • Cookie data
  • CCTV footage (with signage notification)
  • Access logs for facility members

Third-Party Information

Data received from payment processors, referral partners, marketing platforms, and social media engagement.

3. Data Usage

Contract Performance

  • Service provision and booking management
  • Payment handling and invoicing
  • Customer support
  • Building access management

Legitimate Interests

  • Service improvement and development
  • Marketing communications
  • Security and fraud prevention
  • Business operations and analysis

Legal Obligations

  • Health and safety compliance
  • Tax and accounting requirements
  • Legal authority requests
  • Record-keeping

Consent-Based

Marketing communications, non-essential cookies, and sensitive data processing.

4. Legal Processing Basis

Operations rely on contractual necessity, legitimate interests, legal obligations, and explicit consent where required.

5. Information Sharing

Data shared with service providers, professional advisers, security providers, business partners, and authorities when legally required. All sharing includes protective contractual safeguards.

6. International Data Transfers

Personal data transferred internationally uses adequacy regulations, Standard Contractual Clauses, or Binding Corporate Rules for protection.

7. Data Retention Periods

  • Customer records: 7 years post-service (HMRC requirement)
  • Payment/invoice records: 6 years
  • CCTV footage: 30 days (unless under investigation)
  • Marketing data: Until unsubscription or objection
  • Website analytics: 24 months

8. User Rights

Individuals may exercise rights including access, rectification, erasure, processing restriction, data portability, objection to marketing, and requesting human review of automated decisions. Contact [Enable JavaScript to see email] for requests; responses within one month.

9. Cookies and Website Technology

We do not use cookies for targeted advertising. Users can control cookie settings via browser preferences. Continued site use implies consent to cookie practices.

10. Security Measures

Implementation includes HTTPS encryption, CCTV systems, role-based staff access, secure data disposal, and staff data protection training.

11. Children's Privacy

Services are not directed toward individuals under 16. No intentional collection of children's personal information without parental consent.

12. Policy Updates

Material changes are posted on the website and communicated to registered users via email. Current version available at this page.

13. Complaints

Dissatisfied individuals may lodge complaints with the Information Commissioner's Office (ICO):

  • Website: https://ico.org.uk
  • Tel: 0303 123 1113
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. Contact Information

Whitley Bay Offices (Consilience Media Ltd)

  • Email: [Enable JavaScript to see email]
  • Phone: 0191 251 1104
  • Address: 305 Whitley Road, Unit 5, Whitley Bay, NE26 2HU
  • Response time: 5 working days